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Returns & Exchanges

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancelled orders are subject to restocking fee which will be explained in details once you contact us. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@royalessence.com.au.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you wish to replace it with a different item, please contact us the details of the exchange and you shall be notified of the approval or rejection of the request.

 

 

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